Returns & Exchanges

At Muay Tigers, we want you to find your perfect fit and be completely satisfied with your purchase(s). Our items are designed to meet the highest standards of quality and performance. If you've changed your mind or the item doesn't fit, we're happy to help. You can easily return or exchange your item(s) as long as they meet our return conditions.

You have the right to return your item(s) within 14 days of receipt without providing any reason. After notifying us of your return, you have an additional 14 days to send the item(s) back. This means the package must be back in our possession within this period. We reserve the right to refuse returns that are received after this timeframe.

How to return your item(s):
You can submit your return via our return portal through your customer account. Simply enter your email address to receive a verification code, log in, view your orders, and click “Request Return” for the items you wish to return. Select the reason for the return and add a note if necessary.

If you would like to receive store credit with an additional 15% shopping bonus, please include a note requesting this. The store credit will be sent to you via email.

After submitting your request, you will receive a return label from us to send the package back.

Return Conditions:
Returned items must be in their original condition and packaging, along with all included accessories. A € 6,95 fee for the return label will be deducted from your refund. After approval and receipt of the returned item(s), the refund will include the purchase amount plus any shipping costs, minus the return fee.
Please note: The refund amount shown in the system may not always include shipping costs, but the correct amount will always be processed.

Shipping Costs for Returns & Exchanges:
All returns are at your own risk. Muay Tigers is not responsible for lost or delayed returns. You remain responsible for ensuring that your return reaches us safely.

You are responsible for all return shipping costs, including any applicable duties and taxes. If the product is defective or damaged due to our fault, we will cover the shipping costs for the replacement item(s), excluding duties and taxes.

If you choose to return an item by sending it yourself, please make sure to include a Track & Trace code. Returns sent without Track & Trace are at your own risk. Muay Tigers cannot be held responsible for lost or delayed returns.

Please send your return to:
Muay Tigers
In de Fuik 52
3192 HD Hoogvliet Rotterdam
The Netherlands

Refunds:
We will process your refund within 14 days after receiving your return. If the returned item(s) meet our return conditions, the full purchase amount will be refunded to your original payment method. If the entire order is returned, the refund will also include the original shipping cost.

Alternatively, you can choose to receive store credit plus an additional 15% in shopping credit, which will be sent to you by email.

Please note: If you paid with a gift card, your refund will be issued as a gift card as well. No monetary refund will be provided.

Also, if you used our free shipping for orders over € 85 and your return causes your total order value to fall below this threshold, the original shipping costs will be deducted from your refund.

Please make sure your return meets the following requirements to avoid delays in processing:

• Items must be in their original condition and packaging
• Items must be returned with all included accessories
• Clothing tags must still be attached
• Items must be unworn and undamaged
• Items must be unwashed
• Items must not have been repaired of altered
• Include the packing slip or return form
• Please pack your return carefully and safely to avoid damage

It is not a problem to return items from different orders together. As long as all orders fall within the return period, you can include items from multiple orders in one return shipment.

Please ensure all items are returned in their original condition and packaging, with all included accessories, and include the packing slips for each order.

Did you receive the wrong item, the wrong size, is a product missing, or has something arrived damaged? Or did you receive a defective or damaged item Please notify us within 2 days of receiving your order by sending an email, so we can resolve the issue as quickly as possible. If you do not wish to receive a replacement, the shipping costs to return the item(s) will be at your own expense. This policy helps prevent situations where items are intentionally damaged to avoid paying return shipping costs.

If your complaint concerns a defective or missing item, please contact us via email. Be sure to include your order number and photos of the defect. We’ll review your request and work together with you to find the best solution.

You can choose to receive your refund as store credit, plus an additional 15% shopping money on top of your original purchase amount if you select this option.

The store credit has no expiration date and can be used across multiple transactions. To choose this option, simply send us an email. Once your return has been processed, you will receive the store credit code via email.

Please make sure to keep your code safe, as it will be required to redeem your credit.

• Customized and personalized products
• Final sale items
• Products that do not meet our return conditions
• Gift cards
  
  

If you’d like to exchange an item for a different size or color, you can do so by returning the original item. To start an exchange, simply request a return in your account.

How to return your item(s):
You can submit your return via our return portal through your customer account. Simply enter your email address to receive a verification code, log in, view your orders, and click “Request Return” for the items you wish to return. Select the reason for the return and add a note if necessary.

After submitting your request, you will receive a return label from us to send your order back.

Return Conditions:
Returned items must be in their original condition and packaging, along with all included accessories. A € 6,95 fee for the return label will be deducted from your refund. After approval and receipt of the returned item(s), the refund will include the purchase amount plus any shipping costs, minus the return fee.
Please note that you will need to place a new order for the desired item separately. This way, you’ll receive your new product faster!

We understand that sometimes things don’t go as planned, and you might not be entirely satisfied with our products or services. While we always hope everything goes smoothly, mistakes can happen, because after all, we are all human, and mistakes can happen wherever people work. If you have a complaint, please don’t hesitate to contact us. We’re committed to resolving any issues as quickly and smoothly as possible. Once we receive your complaint, we'll do our best to handle it as soon as possible, but usually the same day. If more time is needed, you'll receive a confirmation and we'll make sure it's handled within 14 days. Of course, our goal is always to work together with you to resolve any issues or complaints in the best possible way.

Please keep in mind that not every problem can be fully resolved. For example, if your package was left outside in the rain by the delivery service but marked as delivered, or if it was placed in a container, somewhere else in your garden, in the hallway, lobby, elevator, or similar locations, it can be very difficult to prove. Only with a video recording we can take further action. Or if your package was delivered to a neighbor and opened by them, unfortunately, we cannot hold the neighbor responsible.

In such cases, we can start an investigation with the carrier and ask you to provide a non-delivery declaration, confirming that you have not received the package. Please be aware that submitting a false non-delivery statement is considered fraud and may have legal consequences. It is important to be honest about the receipt of packages and to resolve any delivery issues through the appropriate channels.

Since February 15, 2016, consumers in the EU have also been able to submit complaints via the European Commission’s ODR platform. This platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file it through the European Union’s platform.

Did you receive the wrong item, the wrong size, is a product missing, or has something arrived damaged? Please do not return the item yet. Instead, don’t hesitate to contact us. Once we receive your email, we’ll do our best to handle it as soon as possible, usually the same day. If more time is needed, you’ll receive a confirmation, and we’ll make sure it's handled within 14 days.

If your complaint concerns a defective or missing item, please contact us via email. Be sure to include your order number and photos of the defect. We’ll review your request and work together with you to find the best solution.