Warranty & Guarantee

Did you receive the wrong item, the wrong size, is a product missing, or has something arrived damaged? Or did you receive a defective or damaged item Please notify us within 2 days of receiving your order by sending an email, so we can resolve the issue as quickly as possible. If you do not wish to receive a replacement, the shipping costs to return the item(s) will be at your own expense. This policy helps prevent situations where items are intentionally damaged to avoid paying return shipping costs.

If your complaint concerns a defective or missing item, please contact us via email. Be sure to include your order number and photos of the defect. We’ll review your request and work together with you to find the best solution.

It can happen that a product breaks within the warranty period. This is always unfortunate, but of course, we’ll do our best to resolve it for you. We are commited to find the best suitable solution.

In addition to the legally required warranty, you're also entitled to the manufacturer's warranty. The duration of this warranty depends on the type of product. To avoid damage or issues, we always recommend carefully reading and following the provided instructions.

Some products cannot be returned once opened due to health and hygiene reasons. In many cases, this is self-explanatory, but not always something you might immediately think of. That’s why many of our products include a hygiene seal or clothing tag. If this seal or tag has been removed or broken, the right to return no longer applies.

There are also situations where the warranty does not apply. This includes (but is not limited to) damage caused by intent, negligence, improper use (such as not following the instructions), misuse, impact, water damage, or attempting to repair the product yourself.

Lastly, please note that neither the manufacturer nor we can guarantee 100% protection against damage, even when used correctly.